Avoid the business expense and disruption of downtime. Maintaining the smooth running of your organisation is difficult enough and it is easy to forget how essential your IT infrastructure is to the success of your business, until you are up against a deadline and something critical fails.

Our Approach
We have finely tuned our support model to address the specific requirements of your business. Our aim is to provide a wide-range of support packages designed to keep your business running smoothly. Whether you require telephone, remote or on-site support, we are at hand to help you and your business.

Benefit
At Sedcom we understand that every business is unique and we will offer various support options that best suit your IT needs. Our standard Support Contract gives the customer a guaranteed time for Sedcom Networks to respond to. The standard is an 8 hour response for non-business critical applications and a 4 hour response for business critical issues, i.e. a server down. Although often, our technical support team can rectify a problem within in minutes.

Each support contract contains an SLA (Service Level Agreement) which outlines the role and responsibilities of both parties.

For more information please call us on 0845 6182772