Bespoke Software

CRM Software Development

CRM Software Development

Communicating with, and handling your customers’ data is critical for the success of any business, which is why Customer Relationship Management software is a vital tool. CRM software allows businesses to provide a smooth...

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Sage Integration

Sage Integration

Sage is a highly respected, very flexible and powerful software package used by many businesses. However, for effective functionality, it is often necessary to tailor the way the package works by combining it with additional applications...

read more >
Software Development Assistance

Software Development Assistance

A growing business requires existing IT systems to keep pace with demand. It involves developing IT software and applications, adapting them to carry out new tasks, handle new workloads or support new requirements...

read more >
Bespoke Solutions

Bespoke Solutions

The problem with 'best fit' software solutions is that they are rarely ever the 'best fit' for your business. They’re usually 'near misses', and are generally aimed at making the most of the software provider’s revenue potential...

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CRM Software Development For Better Customer Communications

Communicating with, and handling your customers’ data is critical for the success of any business, which is why Customer Relationship Management software is a vital tool. CRM software allows businesses to provide a smooth, fluid and consistent communication experience, greatly increasing retention, boosting sales, and maximising business opportunities.

If your existing CRM software needs to be updated, overhauled or improved, or you need to set up a system to create a more unified and consistent communication platform, we can help.

With an effective CRM solution in place, customers won’t become lost in the system, potential sales leads will no longer be neglected through staff turnover, and there will no longer be a reason why valuable market research goes missing – simply because the existing structure doesn’t provide an easy facility for analysis.

Bespoke CRM Software Solutions
We can provide your business with bespoke CRM (customer relationship management)

software tailored to your needs, which allows departments – be they your sales, customer service, or support team – to access the same data so your customers benefit from a single ‘voice’.

Customers don’t want to feel lost between departments, or have to repeat previous conversations to yet another customer service advisor. CRM software is about delivering a fluid service to your and handling existing data efficiently, but most importantly, it’s about giving your business credibility and your brand a reputation for reliability and commitment.

CRM Software For SMEs
We work with small and medium-sized businesses which are looking to enhance or expand their existing customer relationship solutions, or looking to explore CRM for the first time. The more you understand what your customers want, what they are experiencing, and what they are saying, the better your business can maximise their retention, close sales and provide a more successful and competitive service.

Sage Integration – CRM Software For Better Data Handling

Sage is a highly respected, very flexible and powerful software package used by many businesses. However, for effective functionality, it is often necessary to tailor the way the package works by combining it with additional applications, interfaces and utilities to suit your business needs.

Turning Data Into Power With A Tailor Made Sage Installation
A truly successful business is one which is able to take data and use it intelligently. The sheer amount of data businesses must handle today means that this is only achievable through a robust and efficient application structure.

By working with us your business will be able to maximise performance and usage of data through a tailor made Sage platform. Whether you have an existing Sage installation or

are looking for a new solution, perhaps for a new start-up business, we can determine the best model for your business. By integrating your existing data sources with a combination of utilities and interfaces, we can give you the control you need, and the ability to handle data efficiently, accurately, and securely.

Enhanced Sage Installations
We understand that a Sage installation is often a precursor to business growth, and our smart solutions are designed to provide your business with the powerful data-handling tools you need, fully budgeted, without hidden costs. With full support provided and a complete consultancy service to analyse your needs, we will recommend a solid strategy for your business’ data assets. We look to help your business use data more intelligently for a robust future.

Software Development Assistance

A growing business requires existing IT systems to keep pace with demand. It involves developing IT software and applications, adapting them to carry out new tasks, handle new workloads or support new requirements. However, identifying the best ways of adapting, changing or augmenting existing software, applications and utilities can be expensive and time consuming.

We provide a full software development assistance service to help your business achieve its objectives, from initial analysis and design, to implementation and testing. We aim to maximise its effectiveness, ensuring software is able to offer you value for money, and the necessary functionality for your growing business.

Whether you’re looking at developing a Sage Accounting platform, a CRM software management system or other application, we can provide a tailor made solution. We will offer your business outstanding support and a service which handles everything from planning and testing, to migration and maintenance.

Development Assistance For SMEs
Our software development assistance services can provide your business with:

• Prompt and accurate designs tailor made for your business

• Full testing by experienced technicians and engineers

• Full deployment across your business

Your business is unique. That’s why we work hard to help evaluate your software needs, identifying your current usage and understanding where you want to go. Our solutions offer your business not only what it needs today, but also what it will need in the future. We will work to your milestones, your goals and within your budget, offering development planning that works in sync with your growing business.

It is important your software, applications and utilities should support not impede. Our development assistance will ensure your business is able to take the next step without restriction.

We also realise that for your business to grow and develop you need to be able to concentrate on running the business on a day-to-day basis. Our development assistance means you focus on the things important to your business, and we focus on the ways to achieve them.

Bespoke Solutions – Unique Solutions For Unique Businesses

The problem with ‘best fit’ software solutions is that they are rarely ever the ‘best fit’ for your business. They’re usually ‘near misses’, and are generally aimed at making the most of the software provider’s revenue potential, rather than maximising the performance, efficiency and competitiveness of your business. That’s why more and more companies look for bespoke solutions – custom-made software, applications and utilities – designed to address their specific needs, and which, of course, offer a perfect fit.

We can work closely with your business; analysing its needs, your business’ mission and vision, understanding where you are now, how you currently use data, and where you want to go. Most off-the-shelf software products allow little flexibility and expansion, meaning that many companies end up feeling constrained. Software should serve your business’ needs, not dictate its limitations.

Bespoke Solutions That Grow With Your Business
We can provide software applications and utilities which maximise your data usage efficiency to help you achieve that competitive edge – whatever

your business’ size, budget, or whether you have dedicated onsite IT staff.

In many cases a brand new tailored software solution isn’t necessary; all that’s needed is a bespoke installation of an existing off-the-shelf package, such as Sage Accounting, a combination of interfaces and utilities, and an ability to interact with existing data sources. We carry out bespoke installations and configurations for you so your business can compete fully and effectively, rather than guessing you’ve got the correct information to make those vital decisions.

Bespoke Solutions For Maximum Control
Bespoke solutions place your business first. They ensure you have the tools to meet your goals, achieve your business aims, and compete more effectively in an increasingly data-dependent marketplace. From CRM (customer relationship management) software to accounting packages; from sales and marketing tools to website maintenance and technical support, the software and utility needs of a business must offer full functionality, maximum control and convenience, as well as the flexibility to expand.

  • As an expanding agency the support the SEDCOM team provide is invaluable to creating the platform for the next stage of growth. They are always available to help not only The Shape but for any of our clients whose websites we host on the SEDCOM servers.

    Paul Harrison The Shape
  • SEDCOM have provided I.T. Support to a number of my businesses, giving me peace of mind to focus on the work. I wouldn't hesitate to recommend the professional service they provide.

    Roger Patey Technolab

Get in touch to see how our team can help you

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