IT Support

Service Desk

Service Desk

Even if you have your own IT department, there are real benefits of having instant access to a dedicated support team offsite, who can step in when you need extra help.

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Onsite Support

Onsite Support

In addition to our remote services, we can also provide comprehensive and affordable onsite IT support. Our onsite IT support packages are available to all small and medium-sized businesses based within the M25 or any county bordering it.

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Network Monitoring

Network Monitoring

Our monitoring system enables us to identify and fix potentially damaging or disruptive issues before they become apparent. As a result, your network will benefit from increased uptime, enhanced stability and reassured security.

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Support Contracts

Support Contracts

With highly skilled IT engineers and state-of-the -art hardware, which can work in partnership with your business (including the support of existing hardware, software and IT), we can provide you with everything you need. 

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IT Service Desk – Support For When It Matters

Even if you have your own IT department, there are real benefits of having instant access to a dedicated support team offsite, who can step in when you need extra help. We understand how important it is that your business remains functional and competitive. Nothing can be allowed to interrupt your commitment to your clients.

No matter how reliable your IT systems, sometimes you will need that extra support; whether it’s recovering from a hardware failure, dealing with corrupt data or simply upgrading your current systems without disrupting the running of the business. Whatever your budget, and whatever your requirements, our remote service desk can provide exactly what you need, when you need it.

We can provide support services to small and medium business on the following terms:

·   We will aim to reduce your regular running costs

·  We will provide fully managed IT support

·  We will provide you with access to highly qualified IT professionals

·  We will help reduce the risk of downtimes, or prolonged downtimes

·  We will enable you to benefit from the latest technologies

·   We will deliver fast response times, and fast results

·   We will provide you with affordable, and scalable IT support services

For Businesses Which Already Have Onsite IT Staff
Even if you have dedicated onsite IT management and support staff, there will be occasions when additional help is needed. When things have gone wrong, or for major upgrades or relocations, it is often necessary to have another pair of hands. Our dedicated team can complete additional tasks, or choose how best to deploy your staff to achieve your goals. Calling in additional support means costs are kept low while never having to compromise on performance or functionality.

For Business With No Onsite IT Staff
Many small businesses have no dedicated onsite IT staff, which is where we can offer an affordable solution. Why pay full-time salaries to employees who are not needed most of the time? And why pay crisis rates to an IT support company to step in in times of trouble? By having a Service Level Agreement with us you can focus on your business, knowing that when you need IT staff to carry out maintenance upgrades or recovery work, you have an affordable resource at your disposal with just one call.

Call us today without obligation to discuss your requirements and let us answer any questions you may have.

Onsite IT Support For London And The South East

In addition to our remote services, we can also provide comprehensive and affordable onsite IT support. Our onsite IT support packages are available to all small and medium-sized businesses based within the M25 or any county bordering it. Just call us on 0845 6182772 to confirm.

Whether you’re looking for IT support for basic desktop issues, such as PC or laptop repairs, or you need something bigger such as network development, systems integration or relocation, we can tailor a package providing exactly what you need at an affordable price. From one-off callouts to complete IT support contracts we can offer scalable IT support solutions to suit. 

What Makes Our Onsite Support Different?
As a Microsoft Silver Certified Partner we are able to provide the very highest level of professional IT support across London and the South East, offering small to medium-sized businesses access to some of the best professionals and most experienced engineers in the region.

We differ from many other IT support providers; we can supply a wider variety of solutions and service packages which are tailored to the unique needs of our clients. 

Our IT support doesn’t start with what we can offer, but what your business needs, and we work to provide you with the ideal solution at highly competitive rate.

Whatever your concerns, whether it’s scalability, flexibility, response time or cost, call us today and let us demonstrate why we are the IT support service provider of choice to many leading businesses across London and the South East.

Unique IT Onsite Support Solutions For Unique Businesses
We understand that your business and IT requirements are unique. That’s why we develop a bespoke package which delivers what you need, when you need it.

If your business borders or is located within the M25 Orbital, then you may be interested in taking advantage of our eight-hour response time, or for business-critical emergencies, it’s just four hours. Whatever your needs we can work with you to provide onsite IT support services which are affordable and reliable. Call us today for a no-obligation discussion and let us answer any questions you may have

For onsite IT support in London or the South East call 0845 6182772.

Network Monitoring To Keep Your Business Online

We can provide a remote network monitoring service to oversee your system 24 hours a day. Our sophisticated predictive network monitoring software can be deployed across your business, allowing our remote engineers to detect security risks or critical issues, ensuring potential problems are corrected immediately.

Our monitoring system enables us to identify and fix potentially damaging or disruptive issues before they become apparent. As a result, your network will benefit from increased uptime, enhanced stability and reassured security.

Remote Monitoring To Give Your Network The Edge
If your business is based in the London or the South East then you can benefit from our remote networking solutions. However, it doesn’t stop with simply monitoring; our highly qualified and experienced engineers can regularly carry out audits to help boost performance, reduce running costs and increase your system’s security.

Our remote network monitoring solutions allow you to spend more time focusing on your business and less time worrying about your IT infrastructure. There are usually only two ways to spot a critical problem with a business network; either your systems fail, or the problem is identified in advance. Without constant 24-hour monitoring by expert engineers it is unlikely critical issues or security risks will be discovered until the problem has escalated. By working proactively, we can keep your business running smoothly.

IT Support For London And The South East

If your London or South East-based business is looking to outsource IT support, either onsite; by remote network monitoring, or via help desk or other IT service, call us today and we’ll be happy to answer any questions.

Call us today on 0845 6182772 and we’ll be happy to provide you with a no obligation assessment of what we can provide which will help keep your business running smoothly.

IT Support Contracts For London & The South East

IT Support Contracts For London & The South East
When it comes to getting the IT support you need, we are able to offer a flexible IT contract to suit your business, helping to ensure maximum value from your budget. We deal with small and medium-sized business in London and the South East, regardless of whether they have onsite IT support staff, and whatever the scale of their needs.

With highly skilled IT engineers and state-of-the -art hardware, which can work in partnership with your business (including the support of existing hardware, software and IT), we can provide you with everything you need.

IT Support Without Compromise
It is vital in today’s data-driven world that your hardware systems work efficiently and safely, and your data is secure. It isn’t always feasible or affordable to have hardware solutions to achieve all this, especially when many businesses expand and realise what they have now is beyond their initial solutions. Hiring IT staff can be expensive and it may be that you need a broader range of skills and support services than a small team can provide. Where data security is concerned it is vital your business is not weakened by an inability to operate efficiently.

At Sedcom we can provide a range of IT support contracts which offer you as little or as much assistance as is required, giving you peace of mind and security at an affordable price.

Current IT Support Contract Services
Our range of IT support contracts is extensive. As an indication, the following

 IT support services are available:

• IT Staff access to our helpdesk technical support team

• Server and desktop security (hacking, viruses, data protection)

• Network administrator and end-user support

• Data backup & monitoring (remote, local and cloud)

• Unlimited remote IT Support and telephone support during daily operating hours

• Access to onsite support by certified engineers & remote server maintenance

• Advanced network monitoring

• Reports and audits / access to consultancy services

• Daily remote PC and server support

• Business continuity & disaster recovery

• Onsite response within agreed Service Level Agreement periods

We know your business is unique which is why all of our IT support contracts are tailored to offer exactly what your business requires. Whether you need to outsource all of your IT support or just a portion of it, we offer safe hands to ensure your business remains efficient, secure and online.

Call us today for further details about our IT support contracts for business in London and the South East – 0845 6182772

  • As an expanding agency the support the SEDCOM team provide is invaluable to creating the platform for the next stage of growth. They are always available to help not only The Shape but for any of our clients whose websites we host on the SEDCOM servers.

    Paul Harrison The Shape
  • SEDCOM have provided I.T. Support to a number of my businesses, giving me peace of mind to focus on the work. I wouldn't hesitate to recommend the professional service they provide.

    Roger Patey Technolab
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