How to ensure your business’s spend on IT is an investment, and never an expense No matter what kind of business you run, technology sits at the heart of it today. And it’s going to become more and more important in the future. Big business thinkers see IT as a long-term investment. They understand the correlation between the short-term impact to cash flow, and the enormous long-term benefits of business growth, increased productivity and highly satisfied staff and customers. To get your Return on Investment (ROI) there are several Key Performance Indicators (KPIs) to track. Our new guide tells you what they are.